April 5, 2006

Letter of Recommendation for Franklin Document Services

I am an Associate Marketing Project Manager for Cygnus Expositions, a business-tobusiness trade show and conference producer. We are based in Minnesota, but similar to many trade show companies, have several events held in Las Vegas. I recently worked with Austen Gardner with Franklin Document Services for two of our events (Surface Fabrication & Design Expo and Aviation Industry Expo) in March 2006. He worked to have our program addendums, floor plans, speaker handouts and other last minute printing projects completed in a timely manner. Their services not only saved me and my team members a great amount of time, they also saved us a lot of money compared to other printing services in the area.

Franklin Document Services was true to their promise of being available 24-hours-a-day and worked to complete and deliver our projects as quickly as possible. I had several items that came up last minute, as things do onsite, and they accommodated us in every way possible. Everyone I dealt with at Franklin was friendly and helpful.

My experience with Franklin Document Services and Austen Gardner was pleasant, time efficient and cost effective. I will definitely use their services in the future. If you have any additional questions please feel free to contact me at 800.827.8009.

Sincerely,

Amy Becklund
Associate Project Manager
Cygnus Expositions

801 Cliff Road East, Suite 201 ● Burnsville, MN 55337
Toll Free: 800-827-8009 ● Phone: 952-894-8007 ● Fax: 952-894-8252
www.cygnusexpos.com
A division of Cygnus Business Media

May 5, 2006

Austen Gardner
Franklin Document Services
124 South 6th Street, #170
Las Vegas, NV 89101

Dear Austen,

Thank you for the excellent customer service you provided in producing the attendee rosters for my client’s conference at the Flamingo last month. I greatly appreciated the extra effort you made to match the conference colors, and to ensure that the roster assembly was correct.

I was not in Las Vegas for the event, and after the conference was over, before I could even ask how things went, my on-site client told me how great you were to work with and how you quickly produced additional rosters at their last-minute request.

So, thank you for making me look good. I would highly recommend you to anyone!

Best regards,

Lily Henson

24417 North 37th Lane ● Glendale, AR 85310
Phone: 623-869-8663 ● Fax: 623-869-8667
www.hensondesigns.com

To Whom It May Concern:

Franklin Document Services recently provided our company with premium service at minimal cost. Austen made sure the documents would print correctly and at a high quality and was able to turn around extra copies in no time when the need came up. I would highly recommend using Franklin Document Services and will do so again in the future.

Sincerely,

Kim Leslie
Director of Content
Raymond Communications

Dear Austen,

Thank you for the outstanding service I received at the recent eBay Live! Show in Las Vegas. At the last minute we needed to quadruple the number of pieces of collateral I expected and you managed to get everything to the show within just a few hours. I really appreciated the extra mile you went to make sure we got what we needed—you were never more than 10 seconds to answer a phone call or 2 minutes to answer an email.

This was so much easier than sending my attendees to the business center. You were quick, efficient and a joy to work with. I look forward to giving you future business at events!

Thanks for making me look good!

Jane Foreman
Director of Marketing
StrikeIron

May 17,2006

Dear Austen,

I am writing to thank you for your outstanding work at our spring Las Vegas convention. Your professional manner and quick delivery of numerous items really assisted us in helping our programs run smoothly. Accepting last minute orders from us and getting them done in a timely manner was also extremely helpful.

I hope we have the opportunity to work together in the future.

Stefanie Feldman

Executive Administrator